- Types of data being processed / Links to other websites
- Information about the processing of personal data
- Interaction with Social Media Networks
- Your rights
- Contacting us
This website is owned and operated by Opel Automobile GmbH. The registered office of Opel Automobile GmbH is situated in Germany at Bahnhofsplatz, 65423 Rüsselsheim.
This website is hosted in Europe by our IT-service provider Fair Computer Systems (FCS), Ostendstr. 132, 90482 Nürnberg, Germany.
Please read this policy carefully before using this website because it explains how we will process personal data. Using this website indicates that you accept this policy.
1. Types of data being processed / Links to other websites
Opel cares about your privacy. We collect and process various types of personal data via this website. This includes:
For further details, see section 2.
This website can also contain links to other Opel or Groupe PSA websites or to websites of our Opel partners, authorized workshops, other affiliated companies or social media websites. When you click on such a link to any of such other Opel or third party websites, please be aware that these websites have their own data privacy policies. Please check their privacy policies when using these websites.
Please be informed that Opel cannot accept any responsibility or liability for third party websites.
2. Information about the processing of personal data
Your personal data will be processed for registration and administration purposes related to your myOpel (Website and/or App services) account and –when applicable– to OpelConnect by us, Opel Automobile GmbH, Bahnhofsplatz, 65423 Rüsselsheim am Main, Germany as controller as follows:
- Information you provide to us when registering, requesting and using our services and our website, such as name, address, e-mail address, as well as image files uploaded by you as a user.
- Information collected with cookies.
- Information about your vehicle and specific contract data that we need for the individual performance of the website (e.g. purchase date, service dates) and to provide a positive usage experience with the best service for your vehicle.
The data processing is based on Art. 6 (1) (b) General Data Protection Regulation (GDPR).
Unfortunately, the transmission of data over the Internet is not completely secure. Although we do our utmost to protect your personal data, we cannot guarantee the security of your data transmitted via our website. Your data will be transmitted exclusively via a secure server.
3. Interaction with Social Media Networks
Customer care and assistance via Social Media
You may contact Opel also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymized) data.
Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.
4. Your Rights
As data subject, you have the right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing of personal data concerning you which is based on Art. 6 (1) e) or f) GDPR or where the personal data are processed for direct marketing purposes in accordance with the applicable law.
Please note that your above-mentioned rights are restricted by law and must be fulfilled by us possibly only under certain conditions.
If you have submitted personal information to us as part of your registration with myOpel, this corresponds with the information stored in your profile data. If you make changes to your profile, they are also amended in our database.
Block/unblock advertising, market research and opinion polls:
You may either allow or disallow us to process your personal data for marketing purposes. Please proceed as follows:
• If you would like to allow us to contact you for marketing purposes, please check the appropriate box for the desired method of contact on your profile page (optional).
• If you do not want to be contacted for marketing purposes, please uncheck the checkmark on your profile page.
Delete your data:
If you would like to delete or deactivate your account, please log in to myOpel with the e-mail address and password specified in your registration. You can then delete specific information from "myProfile" or you can deactivate your entire myOpel Web account. To do this, click the "Unsubscribe from myOpel Web" button in myProfile section and confirm this action. Deactivating your account will not change your communication preference choices. To opt out of being contacted, please update your communication preferences before selecting the “Unsubscribe from myOpel Web” option.
By removing your myOpel Web subscription, your myOpel App and – if applicable - your OpelConnect account will not be deleted. In order to remove or deactivate your myOpel App and/or OpelConnect account, please login directly and follow the instructions of the respective platform.
If you want to claim your above-mentioned rights or delete your account completely please send an email to
To exercise your right to lodge a complaint (Art. 77 GDPR) please contact
Persónuvernd, Rauðarárstíg 10, 105 Reykjavík, https://www.personuvernd.is/
Right to withdraw your consent
You have the right to withdraw your consent at any time. For this please change your settings or send an email to
firstname.lastname@example.org. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
6. Contacting us
Opel Automobile GmbH
65423 Rüsselsheim am Main
Hotline +49 (0)6142 911 9800.
Monday to Friday 8.00am - 8.00pm.
Saturday: 9.00am – 5.00pm.
Data Protection Officer
Version: May 2019
See our Legal Notice
for the full company details.